Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

During periods of high demand, promotions, product launches or holiday seasons, processing times may be extended.

Shipping Locations

GelPact™ currently ships throughout Australia and selected international destinations.

If shipping is unavailable to your location, this will be displayed at checkout.

Shipping Times

Estimated shipping times are provided as a guide only and are not guaranteed.

Australia

Standard Shipping: 2–8 Business Days
Express Shipping: 1–4 Business Days

International

Typically 7–21 Business Days depending on destination and customs processing.

Shipping timeframes begin after the order has been processed and dispatched.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Customers are responsible for monitoring their shipment using the tracking information provided.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.

If an order is returned to GelPact™ due to:

An incorrect address
An incomplete address
Failure to collect the parcel
Any customer-provided delivery error

the customer will be required to pay $8.00 re-shipping fee before the order can be sent again.

GelPact™ is not responsible for delays, losses or additional costs resulting from incorrect shipping information supplied by the customer.

Lost or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery is the responsibility of the carrier.

If your parcel is delayed, please contact the shipping carrier first using your tracking number.

If you require assistance, contact us at:

support@gelpact.com

and we will do our best to assist with the investigation.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees or other charges imposed by their local authorities.

GelPact™ is not responsible for delays caused by customs clearance procedures.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide:

Your order number
Photos of the damaged item
Photos of the packaging

We will review the claim and provide a resolution where appropriate.

Contact

For any shipping-related enquiries, please contact: